Frequently Asked Questions

Frequently Asked Questions2018-06-12T18:42:52-05:00

Items sold by M. Deitz & Sons, Inc. are warranted, to the original purchaser, for one year from date of shipment, to be free from defects in workmanship and material with normal use and service. This warranty will still apply even if M. Deitz & Sons, Inc. is apprised of the products final destination.  Items will be repaired or replaced under this warranty provided the factory is notified in writing within 15 days of the discovery of the defect. The factory will inspect warranty items for repair or replacement only with prior written authorization.  All items shipped back to the factory must be done on a prepaid basis only.  Any item shipped to the factory freight collect will be refused. The warranty is void if items are repaired or altered by any other person than one authorized by the factory. All items sold by M. Deitz & Sons, Inc. are manufactured for indoor use, unless otherwise specified. This warranty is void on all items used outdoors, subjected to extreme exposure, heat, cold, moisture, salt-air, abuse, neglect, direct sunlight, etc. The warranty does not cover upholstery materials.  Please consult the individual fabric manufacturer for their warranty. The warranty does not cover table tops that warp or cup unless they are ordered with a backing sheet. Under no circumstances shall liability under this warranty exceed the original purchase price of the defective merchandise.

Upholstered Backs2018-06-12T18:37:38-05:00

Most items that have upholstered fans, slats, inside backs, outside backrests, etc. are done by installing the upholstery with nails through the face of the material. Items that require this nailing process include Grade #6 woven fabric at no additional charge. Woven fabrics will diminish the appearance of pin holes left by the nailing process. It is not advised to choose a vinyl for these items as the pinholes will be more apparent. That is why M. Deitz and Sons, Inc. will refuse to use vinyl when this nailing procedure is required. An alternative when using vinyl is to order the item will our nail trim feature. Consult the specific item for the cost to have this option applied. Certain directionally patterned materials are not recommended on chairs or stools that have their backs fully upholstered.  Please consult the factory to see if the fabric chosen is recommended.


Terms are strict net 30 days after credit has been established. If items are COD or CIA, a 50% deposit is required before any materials are put into production. The remaining balance is due in advance of shipment.  Balances and COD’s must be paid in cashiers check, certified check or money order. If a regular check is presented for prepayment, the check must be allowed to clear before any merchandise is released. Customers requesting the balance of payment on a COD basis (when available) are subject to the terms and conditions of the specific shipping company. M. Deitz & Sons, Inc will not be responsible for COD charges, reductions or eliminations of discounts, etc. assessed by the transportation company. Deposits may be required for custom work and non-stock items regardless of credit standing. Any account with balances that are beyond the 30 day credit period may have current orders delayed in processing and shipment. Any open account customer with a balance beyond 50 days of billing date will automatically lose their credit standing, and be required to pay for all subsequent orders in advance. All payments are to be made in US dollars. Checks returned for any reason will incur a $30.00 net processing charge. M. Deitz & Sons, Inc. reserves the right to alter or eliminate credit terms at its discretion, at any time, without recourse.


Specifications listed supersede all other previously listed specifications. M. Deitz & Sons, Inc. shall not be liable for typographical errors in any literature, quotation, on any correspondence directly from the factory or from our agents or on our web site. Typographical errors are to include dimensions, costs, weights, enhancements, etc.  All dimensions are in inches and have tolerances of +/- 3/4″.  The factory reserves the right to make changes, at any time, without notice, in materials, dimensions, specifications, colors, designs, etc. without obligation to make the revisions or modifications to products fabricated at a previous time.  Customers desiring any enhancements or new revisions can contact the factory for the costs to implement the changes. The maximum table top size recommended for a table pedestal is based on the top not weighing more than 4.5 lbs. per square foot. It is suggested that customer service is contacted to recommend a pedestal that would be suited to support table tops that weigh more.


All shipments are FOB our factories unless otherwise specified. Unless a preferential carrier is named merchandise will be shipped “Best Way”. We take no responsibility for variances for freight rates, classifications, charges, or delays in transit. The factory’s responsibility ceases when merchandise is received by the carrier in good order. Any damages should be marked on the bill of lading at time of delivery. Our shipping cartons are also printed with this information and clearly spell out these necessary procedures. Failure to sign the bill of lading properly will hinder the possibility of being compensated by the trucking company for any loss or damage. All items should also be inspected within 48 hours of receipt for concealed damage, shortages and correctness of order. If damages have occurred, contact the delivering carrier and save all original cartons and packaging material for the carrier’s inspection. All claims for damages or shortages must be filed immediately with the delivering carrier. It is the customer’s responsibility to file any freight claim. All shortages must be reported to the factory within 48 hours of receiving the merchandise even if the bill of lading was marked accordingly. We will assist in any way possible to help process and expedite a claim.  Under no circumstances should a deduction be made from our invoice to compensate for any problems incurred by a shipping company. Any open account customer requesting freight charges “Prepay and Add” will incur an additional charge of 10% of the freight costs. This fee is to cover the processing of paperwork submitted by the freight carrier. Third party billing instructions will only be honored for customers with open account status. All other accounts will have to pay for freight charges in advance or have orders shipped freight collect. We do not feel UPS or any other parcel services are a suitable means of shipping our merchandise.  Please note, customers requesting UPS or other parcel services, when that service is available, the items will ship at a “dimensional weight”, and may even incur an additional oversized package charge. This means regardless of the package contents, value or weight, the parcel services will take the cubic dimensions of the carton, use a formula, and calculate the dimensional weight. For example, a 15 lbs. chair may ship at a dimensional weight of 90lbs. due to the size of the carton. If needed, contact customer service for the carton dimensions for an item, if it must ship with a parcel service. Expedited shipping service, next day air, second day air, etc. are the sole responsibility of the customer. M. Deitz & Sons, Inc will not incur this type of charge.  If you require this type of shipping service, the arrangements must be made by the customer/consignee and the factory is to be notified of the method of shipment.

Seat Height2018-06-12T18:35:58-05:00

Unless otherwise noted, the seat height will be 18″ to 19″ on all chairs, and 29″ to 31″ on all bar and counter stools. M. Deitz & Sons, Inc. calculates the seat height on padded items with some compression in the cushion.  Altered heights, taller or shorter than standard, may be available on selected items. Please consult the price list or factory with your specific request.


Samples are available for current customers. Samples must be paid for or returned in good condition within 30 days. The factory we will do everything possible to provide samples as close to a customer’s specific request as possible. Sometimes this cannot be done. Requests for items fabricated to exact specifications for specific jobs and/or bids are not returnable and must be paid for. Special pricing and allowances are available for showroom samples. Pricing is to be discussed with your local sales representative or the factory in advance. All freight charges related to samples are the responsibility of the customer.


Requests to return merchandise for reasons other than warranty inspection will be reviewed as to the nature and scope of the return. Not all items will be eligible for return. Items that are accepted for return will incur a restocking charge of no less than 20%. The restocking charge will depend on the nature of the item and the amount of upholstery involved, if any. Customers will also be required to pay for all inbound and outbound shipping charges. Merchandise that had been used or put into service for any length of time is non-returnable unless approved by M. Deitz & Sons, Inc. in advance. Custom, altered and non-stock items are not returnable.


All written quotes directly from the factory are valid for 30 days unless otherwise noted. Pricing is subject to change without notice.

Product Enhancements2018-06-12T18:36:31-05:00

M. Deitz & Son, Inc. is constantly looking at new ways to enhance and strengthen the products we manufacture and sell. Additional bracing, bolting, etc., is available above and beyond standard construction on our wood furniture. If a customer has a specific request feel free contact customer service for a quote.

Placing Orders2018-06-12T18:35:13-05:00

Phone orders will not be accepted. All purchase orders must be made in writing and mailed, faxed or E-mailed to our offices. If faxed or e-mailed copies are followed by a mailed copy, the mailed copy must specify that it is a “confirming” order and not to be duplicated. All orders must indicate the exact model number, quantity, finish, upholstery material(s), pricing, etc. Written order confirmations will be faxed back with all pertinent information as well as a ship date. THIS DATE IS ONLY AN ESTIMATE AND IS NOT BINDING. M. Deitz & Sons, Inc. cannot be held liable for any order shipped beyond our estimated date. If an exact date of shipment or arrival is needed, this must be clearly spelled out on the purchase order. Our confirmation will then specify the exact ship or arrival date or the earliest possible date that we could meet. Exact arrival dates may incur additional charges assessed by the transportation company being used. M. Deitz & Sons, Inc. will not be responsible for mistakes in any order where information is missing or deleted. We will also not be responsible for orders delayed in processing due to missing information. For example an order specifying “grade #5 Forest Green upholstery” is incomplete because it does not specify which particular grade #5 pattern is to be used.

Minimum Order2018-06-12T18:35:45-05:00

Items in our price list are based on the following minimums (unless otherwise noted)

  • 10 chairs of 1 style, finish, etc.
  • 10 bar stools of 1 style, finish, etc.
  • 10 counter stools of 1 style, finish, etc.
  • 10 table bases of 1 style and finish

Orders that do not meet minimum are subject to a surcharge of no less than 10%, or may not be accepted

Material Grading2018-06-12T18:37:27-05:00

M. Deitz & Sons, Inc bases the grades of the vinyl and fabrics shown in our catalog and on our web site under several criteria – cost, pattern, workability of the material, yield, as well as several other factors. Grading of materials is not consistent and varies between manufacturers. It is suggested that a customer requesting a material shown in another vendor’s catalog contact customer service for exact pricing or grading on that particular piece of material. M. Deitz & Sons, Inc. will not always honor pricing for a material shown by a competitor at that vendor’s grade.

Matching Orders2018-06-12T18:37:00-05:00

Current orders that require matching previous merchandise/shipments must indicate on the purchase order “Matching Order”. Purchase orders should specify the date and invoice number of the order we are to match. M. Deitz & Sons, Inc. will make every attempt to match previously shipped merchandise. Due to revised specifications, discontinuation of materials, etc. matching a pre-existing order is not always possible.


To insure durability and proper use of the products, routine monthly inspection must be made. Inspection should cover all joints, corner blocks, stress points, welded areas, glides, etc. Loosened screws should be tightened. Areas that are welded should be inspected for fatigue. Items that show defects or appear unstable should be taken out of service immediately. Failure to properly maintain the product(s) may void the warranty.

Freight Quotes2018-06-12T18:37:21-05:00

All written freight quotes from M. Deitz & Sons, Inc. are valid for 30 days unless otherwise noted. Freight can be quoted as a separate item or will appear as a separate line item on our acknowledgement. Standard freight quotes are based on shipments going from our location to a commercial establishment with a loading dock.  Freight charges will vary based on the unloading capabilities at the location, access to the location, time of delivery, help at the location, type of facility (school, government installation, country club, restaurant, health care facility, hospital, etc.). All this pertinent information should be presented to customer service when asking for a freight rate. Additional services such as inside delivery, delivering at a specific time or on a specific date, lift gate, un-cartoning, calling for a delivery appointment, carrier inspection, security inspection, border inspection, etc. will incur additional charges and should be noted when asking for a freight rate. Unless requested at the time of the quote, these services are not included in the quote.  M. Deitz & Sons, Inc. reserves the right to bill our customers for any and all extra charges assessed by the freight companies for additional services required/rendered that were not requested prior to quoting the freight charges. Orders that have shipped and been requested to be held at a trucking company’s facility, or re-consigned by our customer or the consignee will be subject to additional charges above and beyond the original freight quote. The charges will be based on the terms, conditions, and costs associated with the particular shipping company used.

Fire Rating and Code Compliance2018-06-12T18:37:44-05:00

M. Deitz and Sons, Inc. makes no claims that any standard product sold, will pass or comply with any specific fire code or ordinance. It is the customer’s responsibility to contact local officials to determine what, if any, fire codes the furniture being purchased must pass. We have the ability to fabricate upholstery and certain frames to meet most fire code requirements. Please consult the factory in advance with your fire retardant specifications to find out the additional costs (if any) to have furniture made to the specific codes. In special situations, certification must be presented to show that the product meets certain burn test criteria. M. Deitz & Sons Inc. has had multiple items tested and they have complied with some of the most stringent fire codes.  The tests conducted are for “generic” items and can only be used on a “comparable” basis.  It is the customer’s responsibility to see if the local fire authorities will accept our test for “comparable” items.  If not, then a test must be ordered and conducted on an exact item. The additional cost associated with a burn test can be quoted upon request. The cost of the test, a sample product and all transportation costs would be incurred by the customer.  M. Deitz & Sons, Inc. will not take back merchandise that is refused by any official for lack of documentation, certification, etc. if it is not requested prior to the fabrication of an order. The factory also will not incur any additional costs to make existing furniture code compliant if we were not notified of the requirements in advance of production. M. Deitz & Sons Inc. will also not take responsibility for any items fabricated with COM or customer specified materials that have not been sent out for an appropriate burn test.  It is the customer’s responsibility to make sure the material being sent or specified will pass the appropriate tests when used with suitable components.

Expedited Orders2018-06-12T18:38:08-05:00

M. Deitz & Sons, Inc. has the ability (when possible) to expedite customer’s orders that are required in advance of scheduled production time. The charge to expedite an order will be no less than 10% of the net cost of the order. This charge may increase depending upon the availability of raw materials, fabrics, etc. and the flexibility of current production schedules. Please contact the factory with your specific request for an accurate quote.  Expedited orders once completed CANNOT be held or delayed for any length of time. Expedited orders that are not picked up or shipped, at no fault of M. Deitz and Sons, Inc. will be invoiced and storage charges will start to accrue immediately from the date that the merchandise was completed.

Discontinued Items2018-06-12T18:37:06-05:00

M. Deitz & Sons, Inc. reserves the right to discontinue any item at any time for any reason. Once an item is discontinued M. Deitz & Sons, Inc. cannot be held liable to provide that item. This liability will cover all current and future projects as well as matching previously shipped merchandise.


Dimensions in our catalog, on our web site and in our price list are subject to change. Dimensions are in inches and weights are in pounds. All tolerances are +/- ¾”. Overall dimensions listed in our literature are of un-cartoned items. Carton dimensions and cubic dimensions of shipping cartons can be supplied upon request.

Delayed Orders2018-06-12T18:37:55-05:00

Orders that are being processed or are ready for shipment, and requested to be held in our facility at the customer’s request, will be subject to storage charges. Orders will be held for a maximum of 2 calendar days at no charge. If the merchandise does not ship on the 2nd day, the customer will be invoiced on that day, and will be expected to pay for the merchandise, regardless of when it ships, within the terms of the invoice. Storage charges will start to accrue on merchandise that remains in our facility beyond the 2nd day. Charges will be calculated on a cubic foot basis. The cost will be no less than $20.00 net per calendar day. After 14 calendar days merchandise that has not been shipped will be transported to a public storage facility. All costs, transportation, handling, storage, etc. will be the customer’s responsibility. All charges for storage, handling, etc. will be due prior to release of the merchandise. Orders that have shipped and been requested to be held at a trucking company’s facility will be subject to the terms, conditions, and costs associated with that particular shipping company.


No deductions can be made from any invoice unless approved in advance and in writing by M. Deitz and Sons, Inc.

Customer’s Own Material (COM’s)2018-06-12T18:37:33-05:00

COM’s are accepted at Grade #3 pricing. The factory has the right to add a 15% charge to COM’s for patterned or striped material that needs to be matched, or for material that is difficult to work with. Leather work will be quoted upon request. COM’s should be clearly labeled when forwarded to the factory. No material will be accepted COD or freight collect. A sample of the fabric should be sent with the order stating the supplier, pattern name, yardage supplied, face of the material, and the direction (if necessary) the material should run on the furniture. If specific information about the application of COM material is not provided, M. Deitz & Sons, Inc. will apply the material in the way it deems proper, and will not be held liable for incorrect installation. COM requirements listed in our literature are based on upholstering 1 chair or stool with solid colored, non-directional material. Larger orders generally will require less material. It is advisable to contact the factory in advance for exact yardage requirements. All COM amounts are based on 54″ wide usable material. Narrower, patterned, or striped materials will require additional yardage. M. Deitz & Sons, Inc. reserves the right to refuse the use of any COM due to inadequate quality, workability, stretch or pattern. Any furniture upholstered with a COM is considered a custom item and is not returnable once shipped.

Custom Orders2018-06-12T18:36:55-05:00

Custom orders cannot be canceled or changed once they have been started. Custom orders cannot be returned for any reason once they have been shipped. Deposits may be required on custom work regardless of credit status. Custom merchandise includes any items upholstered with a COM.

Carriage Bolt Construction2018-06-12T18:36:36-05:00

Carriage bolt construction is standard on many wood chairs and bar stools and is available as an option on most other items. Standard lag bolts are removed and a carriage bolt is installed from the outside of the back leg, through the seat rim. This method of construction adds strength and longevity to the product. Carriage bolts are available in brass, chrome, black and statuary bronze finishes. Brass will be provided as the standard color unless another finish is specified, in writing, on the purchase order.


Once a customer has forwarded a purchase order to the factory it is considered a firm order. Orders cannot be canceled or changed without written authorization from M. Deitz & Sons, Inc. Orders in progress that need to be changed or canceled are subject to a charge not to exceed 50% of the item’s net price. The charge will be determined by the amount of goods and raw materials that have been ordered/put into process to manufacture the job. Custom orders and orders that are complete CAN NOT be canceled. Please contact the factory immediately, to determine the charge, if any, for cancellation of an order.

Appropriate Selection of A Product2018-06-12T18:38:14-05:00

M. Deitz & Sons, Inc. is a firm believer that some products are better suited for a particular situation than others. Even though all of the products we sell are made for commercial use there are times where one product may suit an application better than another. Placing a product in a location that is not appropriate may have a bearing on its usefulness and longevity. If there are any questions whether the product being selected is suitable for a project please contact customer service in advance of placing an order. We will be glad to assist in recommending a better suited product or make suggestions how the existing specified product could be altered or strengthened. Our warranty may be voided on furniture placed in an environment where it was obviously incorrectly specified or if another product or products would have been better suited. M. Deitz and Sons, Inc. products are produced for the contract market. Anyone wishing to place our product into the residential market must understand the differences between the two. The first priority for contract products is construction. Our furniture is built to hold up and withstand the physical stresses in high traffic restaurants, cafes, hotels, etc. Residential furniture, on the other hand is made with aesthetics as the first priority. People that are purchasing commercial furniture for their home should be made aware of these facts. Slight blemishes and imperfections that may occur on a commercial product and that are acceptable in a business application may not be acceptable for someone’s home. This is why M. Deitz and Sons, Inc. will only accept small orders with the implied understanding that this information has been relayed to the final user of the product. If there is a problem between our customer and the end user pertaining to an aesthetic issue M. Deitz and Sons, Inc. will not address the issue as to a credit, replacement or return.