The factory will inspect warranty items for repair or replacement only with prior written authorization. All items shipped back to the factory must be done on a prepaid basis only. Any item shipped to the factory freight col- lect will be refused. Requests to return merchandise for reasons other than warranty inspection will be re- viewed as to the nature and scope of the return. Not all items will be eligible for return. Items that are ac- cepted for return will incur a restocking charge of no less than 20%. The restocking charge will depend on the nature of the item and the amount of customization and upholstery involved, if any. Customers will also be required to pay for all inbound and outbound shipping charges. Merchandise that had been used or put into service for any length of time is non-returnable unless approved by M. Deitz & Sons, Inc. in advance. Custom, altered and non-stock items are not returnable.