Once a customer has forwarded a purchase order to the factory it is considered a firm order. Orders cannot be canceled or changed without written authorization from M. Deitz & Sons, Inc. Orders in progress that need to be changed or canceled are subject to a charge not to exceed 50% of the item’s net price. The charge will be determined by the amount of goods and raw materials that have been ordered/put into process to manu- facture the job. Custom orders and orders that are complete CAN NOT be canceled. Please contact the fac- tory immediately, to determine the charge, if any, for cancellation of an order.