Phone orders will not be accepted. All purchase orders must be made in writing and mailed, faxed or E-mailed to our offices. If faxed or e-mailed copies are followed by a mailed copy, the mailed copy must specify that it is a “confirming” order and not to be duplicated. All orders must indicate the exact model number, quantity, finish, upholstery material(s), pricing, etc. Written order confirmations will be faxed back with all pertinent information as well as a ship date. THIS DATE IS ONLY AN ESTIMATE AND IS NOT BINDING. M. Deitz & Sons, Inc. cannot be held liable for any order shipped beyond our estimated date. If an exact date of shipment or arrival is needed, this must be clearly spelled out on the purchase order. Our confirmation will then specify the exact ship or arrival date or the earliest possible date that we could meet. Exact arrival dates may incur additional charges assessed by the transportation company being used. M. Deitz & Sons, Inc. will not be responsible for mistakes in any order where information is missing or deleted. We will also not be responsible for orders delayed in processing due to missing information. For example an order specifying “grade #5 Forest Green upholstery” is incomplete because it does not specify which particular grade #5 pattern is to be used.